Complaints and Warranty
You have chosen Washcab quality, and you can rely on it. We do our utmost to deliver every product to you in top condition. If something has gone wrong or if you are dealing with a manufacturing defect, we are here to help. Below you will find all the details about our warranty conditions, so you know exactly where you stand.
My closet is broken, what now?
We are sorry that your product did not arrive in good condition. We are happy to solve this for you. Please note that transport damage must be reported within 7 days.
Send an email to our customer service with your order number, a description of the defective item (including the item number from the manual) and some photos of the damage. You will receive a response from us no later than the next business day.
How long is the warranty on my wardrobe?
All our cabinets come with a 5-year commercial warranty. Quality and safety are our top priorities. We are therefore convinced that you will continue to enjoy our cabinets long after the warranty period has expired.
Where can I file a complaint?
We're sorry that something didn't meet your expectations. We recommend that you first submit your complaint to us by emailing support@washcab.com. We will do everything we can to find a suitable solution.
How can I return my order?
To return or cancel your order, please complete the withdrawal form below.