Privacy policy

Here is the English translation of the privacy policy:

Privacy Statement
Washcab B.V. is responsible for the processing of personal data as shown in this privacy statement.

Contact details:

  • Washcab B.V.
  • Ketelmakerij 5 
  • 7553 ZP Hengelo
  • Nederland

Telephone number: 085-2736907
E-mail address: info@washcab.com

Personal data that we process
Washcab B.V. processes your personal data when you use our website, use our services, and/or when you provide these to us yourself.
Below is an overview of the personal data we process:

  • First and last name
  • Address
  • Telephone number
  • E-mail address
  • Payment details
  • Data about your activities on our website
  • Data about your browsing behavior across different websites (e.g., because this company is part of an advertising network)
  • Other personal data that you actively provide, for example in correspondence (email) and by telephone.
  • IP address

Special and/or sensitive personal data
Our website and/or service does not collect special personal data (such as race, health, political opinions, religious beliefs, etc.), and it is not our intention to collect such data. It is also not our intention to collect data about website visitors under the age of 16, unless they have permission from parents or a guardian. We advise parents to be involved in the online activities of their children to prevent data about children from being collected without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us via the contact details mentioned above. We will then delete this information.

The purpose and basis for processing personal data
Washcab B.V. processes your personal data based on the following legal grounds and for the following purposes:

1: For the execution of the agreement concluded with you, or to take measures prior to the conclusion of an agreement; this includes processing necessary to:

Call or email you if this is necessary to perform our services.

Conclude and execute an agreement with you (including payment processing).

Respond to your requests and inform you about our products and services.

2: For the representation of our legitimate interests or those of a third party; this includes, in particular, processing necessary for:

Analyzing your behavior on the website to improve the website and to tailor our range of products and services to your preferences.

Identifying website visitors who may be interested in our services/products in collaboration with other parties, in order to show them our advertisements.

Technical and functional management of our website and security, including protection against cyberattacks.

3: Based on your consent; this includes processing that is not directly necessary for the preparation or execution of an agreement concluded with you, but is used, for example, to answer general questions or exchange information.

4: To comply with a legal obligation to which we are subject; Washcab B.V. also processes personal data if we are legally required to do so, such as data required for our tax return.

Necessity for provision
The provision of personal data is a necessary condition for concluding an agreement; we cannot provide you with products or services or answer your questions if we do not receive and process your personal data. As far as website visits are concerned, you can do this anonymously without providing us with personal data.

Automated decision-making
Washcab B.V. does not use "automated decision-making" or "profiling"; we therefore do not make decisions based on automated processing that could have (significant) consequences for persons.

How long we store personal data
Washcab B.V. does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. For data subject to a legal retention obligation, we keep this data for a period of up to 7 years. If you indicate that you no longer wish to use our services or wish for your data to be deleted, we will assess whether this retention period can be shortened and which data we can delete.

Sharing personal data with third parties
Washcab B.V. does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. Advertisements are shown to people who might be interested in our products or services via (marketing) partners and the use of cookies. For more information, please see our cookie policy. We have concluded processor agreements with companies that process your data for our business operations to ensure the same level of security and confidentiality of your data. Washcab B.V. remains responsible for these processing operations.

Links to other websites or social media?
Our website may contain references or links (e.g., hyperlinks) to third-party websites. Additionally, it is possible that we are referenced on social media. We are not responsible for the processing of personal data carried out via these websites or social media. This privacy statement does not apply to processing by those third parties.

Cookies or similar techniques that we use
A cookie is a small text file that is stored on your computer, tablet, or smartphone upon your first visit to this website. Washcab B.V. uses functional cookies and analytical cookies that have no or minor consequences for the privacy of visitors. In addition, we place personalization cookies if you give your consent. For more information, we refer to our cookie policy, which is published on our website.

Your rights regarding your personal data
You have the right to view, correct, or delete your personal data. You also have the right to withdraw your potential consent for data processing, object to the processing of your personal data by Washcab B.V., or restrict that processing. Furthermore, you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization mentioned by you.

You can contact us via the contact details at the beginning of this privacy statement for a request to access, change, delete, or transfer your personal data, or to withdraw your consent or object to the processing of your personal data.

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, please ensure that your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) are blacked out/not visible. This is to protect your privacy. We will respond to your request as quickly as possible, but within one month.

Washcab B.V. also points out that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data
Washcab B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service via the contact details at the top of this privacy statement.

Changes to the Privacy Statement
This privacy statement may be changed when new functionality is added to the website that involves processing other than described here. Any future changes to how we have organized the protection of personal data will be published via this Privacy Statement on our website. To ensure you are aware of changes, we ask you to check the privacy statement regularly.

This version of the privacy statement has been in effect since: 17.11.2025