General Terms and Conditions of Washcab B.V., based in Hengelo

Version valid from 17-11-2025

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

• Entrepreneur: The natural or legal person who offers Products to Consumers at a distance;

• Consumer: The natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the Entrepreneur;

• Agreement: The agreement between the Entrepreneur and the Consumer;

• Distance Contract: An agreement whereby, within the framework of a system organized by the Entrepreneur for the distance sale of Products, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the Agreement;

• Technique for Distance Communication: A means that can be used for concluding an Agreement, without the Consumer and Entrepreneur being in the same room at the same time;

• Cooling-off Period: The period of 14 days within which the Consumer may exercise their Right of Withdrawal;

• Payment Term: The period within which payment must be made;

• Right of Withdrawal: The possibility for the Consumer to waive the distance contract within the Cooling-off Period;

• Day: Calendar day;

• Products: All products mentioned by the Entrepreneur on its website;

• Duration Transaction: A distance contract concerning a series of products, for which the obligation to supply and/or purchase is spread over time;

• Durable Medium: Any means that enables the Consumer or Entrepreneur to store information personally addressed to him in a way that allows future consultation and unchanged reproduction of the stored information;

• General Terms and Conditions: These general terms and conditions of the Entrepreneur.

Article 2 – Identity of the Entrepreneur

Washcab B.V. (trading as Washcab) Ketelmakerij 5 7553 ZP Hengelo Telephone number: +31(0)852736907 E-mail address: info@washcab.com Chamber of Commerce (KvK) number: 95615717 VAT identification number: NL867206184B01

Article 3 – Applicability

1. These General Terms and Conditions apply to every offer made by the Entrepreneur and to every distance contract concluded between the Entrepreneur and the Consumer.

2. Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the Consumer. If this is not reasonably possible, it will be indicated before the contract is concluded that the terms can be viewed at the Entrepreneur’s premises and will be sent free of charge upon request.

3. If the distance contract is concluded electronically, the text may be made available electronically in a way that it can be stored by the Consumer on a Durable Medium. If this is not reasonably possible, it will be indicated where the terms can be consulted electronically.

4. In the event that specific product or service terms apply in addition to these General Terms and Conditions, the Consumer may always rely on the applicable provision that is most favorable to them in case of conflicting terms.

5. If one or more provisions in these General Terms and Conditions are at any time void or annulled, the Agreement and these terms remain in force for the remainder, and the relevant provision will be replaced by mutual consultation by a provision that approximates the scope of the original as much as possible.

6. These terms also apply to additional and subsequent agreements. Departures are only valid if explicitly agreed upon in writing beforehand.

Article 4 – The Offer

1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated.

2. All offers are without obligation, unless explicitly stated otherwise in writing. The Entrepreneur is never obliged to accept or execute requests.

3. The offer contains a full and accurate description of the Products. Obvious mistakes or errors do not bind the Entrepreneur.

4. All images and specifications are indicative and cannot lead to compensation or dissolution of the Agreement.

5. Every offer contains information that makes the rights and obligations of the Consumer clear, particularly regarding price, delivery costs, the method of conclusion, the right of withdrawal, and payment terms.

Article 5 – The Agreement

1. The Agreement is concluded at the moment the Consumer accepts the offer and complies with the conditions set.

2. If the Consumer accepts the offer electronically, the Entrepreneur will immediately confirm receipt. Until confirmation is received, the Consumer may dissolve the agreement.

3. The Entrepreneur uses appropriate technical and organizational measures to secure electronic data transfer.

4. The Entrepreneur may investigate whether the Consumer can meet payment obligations. Based on this, the Entrepreneur may refuse an order or attach special conditions to the execution.

5. The Entrepreneur will provide the Consumer with information regarding the Right of Withdrawal, warranties, and service after purchase at the time of delivery or in a format that can be stored on a Durable Medium.

6. Every agreement is entered into under the suspensive condition of sufficient availability of the Products.

Article 6 – Right of Withdrawal

1. The Consumer has the right to dissolve the agreement without providing reasons during the Cooling-off Period of 14 days, starting on the day after receipt of the Product.

2. During this period, the Consumer shall handle the product and packaging with care. The Consumer shall only unpack or use the product to the extent necessary to judge whether they wish to keep it.

3. If the Consumer exercises the Right of Withdrawal, they must notify the Entrepreneur within 14 days of receipt via info@washcab.com or via the withdrawal form. After notification, the Entrepreneur will contact the consumer to coordinate the return. The Consumer must return the product within 14 days after notification, providing proof of return.

4. The Consumer is liable for depreciation resulting from handling the product beyond what is permitted in Article 6.2.

5. If the Consumer fails to notify or return the product within the set terms, the purchase becomes final.

Article 7 – Costs in case of Withdrawal

1. If the Consumer exercises the Right of Withdrawal, the costs of return—up to a maximum of €75—are for the Consumer's account.

2. If the Consumer has paid an amount, the Entrepreneur will refund this amount (including shipping costs if the entire order is returned) within 14 days of receiving the return, provided the product has been received or proof of return has been provided.

Article 8 – The Price

1. During the validity period of the offer, prices will not be increased, except for VAT adjustments.

2. Products with prices subject to financial market fluctuations may be offered with variable prices.

3. Price increases within 3 months of the Agreement are only allowed if resulting from legal regulations.

4. Price increases after 3 months are only allowed if the Entrepreneur stipulated them and the Consumer has the right to terminate the contract.

5. Prices include VAT.

6. All prices are subject to printing and typing errors. The Entrepreneur is not obligated to supply at an incorrect price.

Article 9 – Conformity and Warranty

1. The Entrepreneur warrants that the products meet the agreement and the specifications in the offer.

2. Factory warranties do not affect the statutory rights of the Consumer.

3. Defects or incorrectly delivered products must be reported in writing within 4 weeks of delivery. Returns must be in original packaging and in new condition.

4. The warranty term corresponds to the manufacturer's warranty.

5. The warranty does not apply if the Consumer has repaired the products themselves, exposed them to abnormal conditions, or treated them carelessly.

Article 10 – Delivery and Execution

1. The Entrepreneur shall observe the greatest possible care in executing orders.

2. Delivery takes place at the address provided by the Consumer.

3. Accepted orders will be executed within 30 days unless a longer period is agreed upon. If delivery is delayed, the Consumer will be notified within one month and has the right to dissolve the contract without cost or compensation.

4. All delivery terms are indicative. Exceeding a term does not grant the right to compensation.

5. In case of dissolution, the Entrepreneur will refund the paid amount within 30 days.

6. If delivery proves impossible, the Entrepreneur will endeavor to provide a replacement. The costs of return for replacements are for the Entrepreneur.

7. Risk of damage or loss remains with the Entrepreneur until delivery to the Consumer.

Article 11.1 – Payment

Unless otherwise agreed, amounts must be paid via iDEAL, Mastercard, Visa, PayPal, or bank transfer. Payment must be made prior to delivery.

Article 11.2 – Payment Term

The payment term is 21 days after the invoice date, unless agreed otherwise in writing. If payment is not made, the Consumer is in default by operation of law. The Entrepreneur reserves the right to charge statutory interest and collection costs.

Article 12 – Complaints Procedure

1. The Entrepreneur has a well-publicized complaints procedure.

2. Complaints regarding the agreement must be submitted fully and clearly within a reasonable time after the Consumer has discovered the defects.

3. Complaints will be answered within 14 days of receipt.

Article 13 – Intellectual Property

All intellectual property rights regarding the website and products belong to the Entrepreneur or its suppliers. The Consumer may not claim or challenge these rights.

Article 14 – Personal Data

The Entrepreneur will process the Consumer's data in accordance with its privacy policy and applicable privacy legislation.

Article 15 – Applicable Law and Competent Court

Only Dutch law applies to all agreements, even if the Consumer lives abroad. The applicability of the Vienna Sales Convention (CISG) is excluded.

Article 16 – Additional or Derogatory Provisions

Additional provisions or deviations from these General Terms and Conditions may not be to the detriment of the Consumer and must be recorded in writing or in a way that they can be stored on a Durable Medium by the Consumer.